![]() ![]() ![]() You use an Android device and have cleared the 'App Data' When applying an update, it's important to use the 'Update' option when available in the App Store, and not remove and reinstall the game. This is irreversible and your items cannot be recovered. These steps involve deleting the data where your Boosters are saved.You deleted, uninstalled or reinstalled the game Boosters cannot be transferred between devices, so we'd recommend you use as many as possible on your old device, before picking up your progress in the game on your new one.The following events will mean your Boosters cannot be recovered or replaced. If the Boosters were won or obtained for free in the game, we do not offer a replacement. Please use the ‘Contact Us’ button at the bottom of this page. If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. If this was the Facebook profile you used, you'll now recover your progress, Boosters and Gold Bars.Open the Facebook application on your device and log in to your own 'correct' Facebook profile.You'll now connect to your King account and your progress, Boosters, and Gold Bars again. Tap on “Log in with Email” and submit your saved King email address and password.Open the game and tap on “Retrieve My Progress/Save My Progress”.You should now be back at the main screen and can reconnect to the correct account (see below for how).Select 'Log Out' to disconnect from your account.Return to the main screen, where the 'Play' button appears.If you’re connected to the wrong account: This happens when players share their device with someone else. If you are not connected to the correct account, this may be the reason you can’t see your Boosters.If you have disconnected from your account, here’s what you can do. The game has been deleted/reinstalled from the device You are disconnected from your King or Facebook account There are a couple of reasons you may lose visibility of your Boosters. ![]()
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